Privacy Policy – Late Night Kebab House

Late Night Kebab1 Pty. Ltd. (“Late Night Kebab”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

1. Business Information

Business Name: Late Night Kebab House
Registered Company Name: LATE NIGHT KEBAB1 PTY. LTD.
ABN: 16698917761
Business Address: 66 Morayfield Road Caboolture South 4510
Phone: 041-562-4993
Email: latenightkebab1@gmail.com
Website: https://latenightkebabshop6.com.au

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Full name
Email address
Phone number
Delivery address
Billing information
Order and transaction details
Food preferences or order notes
Information submitted through contact forms
Customer feedback and enquiries
Information provided when requesting a refund or replacement
Information necessary to provide customer support

We may also automatically collect technical information when you use our website, including:

IP address
Browser and device information
Operating system
Pages visited
Website usage and interaction information
Referring website
Cookies and similar technologies

3. Sensitive Information

We do not generally need sensitive personal information to process food orders.

However, customers may voluntarily provide information about food allergies, intolerances or dietary requirements.

Where such information is provided, we will use it only where reasonably necessary to respond to your request, prepare an order, or address a food-safety concern.

Customers should avoid providing sensitive information unless it is necessary for their enquiry or order.

4. How We Collect Personal Information

We may collect personal information through:

Our website
Online ordering services
Contact forms
Email
Telephone conversations
In-store interactions
Customer feedback
Refund and complaint requests
Delivery services
Cookies and analytics technologies

Our website provides an online ordering link, and information submitted through that ordering service may also be subject to the third-party provider’s privacy policy.

5. How We Use Personal Information

We may use your personal information to:

Process and fulfil food orders
Arrange pickup or delivery
Contact you regarding your order
Process payments and refunds
Respond to enquiries
Provide customer support
Handle complaints and feedback
Improve our food, services and website
Maintain business and transaction records
Detect and prevent fraud or misuse
Meet legal and regulatory obligations
Send marketing communications where permitted
Understand website usage and improve customer experience

We will not use your personal information for unrelated purposes unless permitted or required by law.

6. Marketing and Consent

We may use your contact information to send promotional communications about our food, special offers, promotions, events and other services.

Where consent is required, we will obtain your consent before sending marketing communications.

Consent may be obtained through:

Newsletter or promotional sign-up forms
Marketing checkboxes
Online forms
Other lawful consent mechanisms

Simply placing an order does not automatically mean that you have consented to receive marketing communications where consent is required by law.

You may withdraw your marketing consent at any time by:

Using the unsubscribe option included in a marketing email; or
Contacting us at latenightkebab1@gmail.com.

Withdrawing marketing consent will not prevent us from sending essential communications relating to your orders, payments, deliveries, refunds or customer service.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Support website functionality
Understand website traffic
Improve website performance
Analyse website usage
Measure marketing activities where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Payment Information

Payments for orders may be processed through third-party payment providers.

These providers may collect payment card details and transaction information necessary to process your payment.

We do not intend to store complete payment card details on our own website systems unless expressly stated and appropriately secured.

Third-party payment providers may have their own privacy policies and terms.

9. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These may include:

Payment processors
Online ordering platforms
Delivery providers
Website hosting providers
IT and technical service providers
Website analytics providers
Marketing service providers
Professional advisers
Government authorities or regulators where legally required

We do not sell your personal information to third parties for their independent marketing purposes.

10. Overseas Disclosure

Some third-party providers used by our business may store or process information outside Australia.

Where personal information is transferred overseas, we will take reasonable steps required by applicable privacy laws to ensure that your information is appropriately protected.

11. Data Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Security measures may include secure website connections, access controls, password protection, restricted access and appropriate technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will investigate and respond appropriately and provide notifications where required by law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

Complete orders
Provide customer support
Process refunds
Maintain business records
Meet accounting and legal requirements
Resolve disputes
Prevent fraud

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to legal requirements.

13. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete or outdated.

Requests should be sent to:

Late Night Kebab1 Pty. Ltd.
Email: latenightkebab1@gmail.com
Phone: 0415 624 993
Address: 66 Morayfield Road, Caboolture South QLD 4510

We may need to verify your identity before providing access to personal information.

14. GDPR Rights

Where the General Data Protection Regulation (GDPR) applies to the processing of your personal information, you may have rights including:

The right to access your personal data
The right to correct inaccurate personal data
The right to request deletion in certain circumstances
The right to restrict processing
The right to object to certain processing
The right to object to direct marketing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a relevant supervisory authority

To make a GDPR or personal-data request, contact:

Privacy Contact: Late Night Kebab1 Pty. Ltd.
Email: latenightkebab1@gmail.com
Postal Address: 66 Morayfield Road, Caboolture South QLD 4510

We may request reasonable information to verify your identity before processing a request.

Where required by applicable law, we will respond within the relevant statutory timeframe.

15. Australian Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first:

Email: latenightkebab1@gmail.com
Phone: 0415 624 993

We will investigate your concern and attempt to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to third-party websites, online ordering systems, payment services or other external platforms.

Third-party services may collect and process your information under their own privacy policies.

We are not responsible for the privacy practices or security of third-party websites or services.

17. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable laws.

19. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, want to withdraw marketing consent, or wish to make a GDPR request, please contact us: